Returns

RETURNS POLICY

Download the RETURNS FORM.

  1. Sale items are final purchase no refund, exchange or credit note is applicable.
  2. Promotional discounts, such as flash sales and offers, will be eligible for a refund.
  3. Items must be returned within 14 days of delivery.
  4. Items must be received in original condition: unworn, unwashed and with all tags still attached.
  5. Return items not received in their original state will not be accepted and will be returned back to the customer.
  6. We are unable to offer an exchange on purchased items. If you require a different size, colour or item, you will need to place a new order. You will be refunded once your item has been received and approved by COAST CLOTHING CO.
  7. Both Domestic and International items are to be returned at the customer’s expense.
  8. All items are thoroughly assessed before being sent out to you. If however you believe the garment to be faulty, we will happily refund or exchange your order after inspection. Please follow the returns process below.
  9. COAST COTHING CO. reserves the right to reject a return if it does not comply with our Returns Policy.
  10. We want you to be happy with your purchase. If you’re not, please follow the steps below for a quick and easy return. Full priced items must be returned within 14 days from the delivery date.

AUSTRALIAN AND INTERNATIONAL RETURNS PROCESS

International return postal costs are to be covered by the customer.

Step 1: Download this RETURNS FORM

Step 2: Post your unworn, unwashed items with tags still attached and the completed returns form to:

Coast Clothing Returns

55 North Street,

Richmond,

Victoria 3121

AUSTRALIA

Once your return has been processed, you will receive a confirmation email.

After your refund/ exchange or credit has been processed you will be emailed to notify you if it has been approved.

Please allow up to 7 – 10 business days for your refund to appear in your account. Please note that returns are processed within 7 – 10 days of receiving your item.

SHIPPING POLICY

  1. Orders received before 12pm AEST will be packed and sent the same day.
  2. COAST CLOTHING CO uses Australia Post Services for national orders and Australia Post for International orders..
  3. Next day delivery is not guaranteed.
  4. We deliver to PO boxes
  5. Once your order has been dispatched from our warehouse you will receive an email containing your Australian Post tracking information.
  6. If you are not at home at the time of delivery a notification will be left in your letterbox for collection at your location Post Office.
  7. If you have not received your parcel within the estimated periods listed below please email info@coastclothing.com.au with your full name and order number.
  8. Shipping is not included in credit notes, additional fees will be applied to the transaction where free shipping is not available.

AUSTRALIAN CUSTOMERS 

Below are our AU delivery options with estimated arrival times

Delivery Option Time Cost
Standard Shipping (under $99) 2-7 working days $10.00
Standard Shipping (over $99) 2-7 working days FREE
Express Shipping 1-5* workings days $13.50

* 2-5 days for regional areas.

 

NEW ZEALAND CUSTOMERS 

Below are our NZ delivery options with estimated arrival times

Delivery Option Time Cost
EXPRESS Shipping; 3 – 7 working days $15

INTERNATIONAL CUSTOMERS 

Below are our INTERNATIONAL delivery options with estimated arrival times

 

Delivery Option Time Cost
EXPRESS Shipping 7-10 working days $20

Public Holiday shipping

Orders are not dispatched on Australian public holidays. Your order will be dispatched on the next working day.